GENERAL BILLING INFORMATION
Your statement will be mailed on the as near the 25th of each month as possible. This statement will reflect transactions received and posted through the 15th of the month.
Your are billed for services one month in advance. Payment for all services billed are due in our offices in Raleigh on or before the 10th of each month.
If your payment does not reach our office by the 15th of the month, it is considered lateand you are charged a $3.00 late payment fee. We can not be held responsible for delays in receiving your payment due to Postal Service delays. Late charges are automatically assessed by our billing service on all accounts with overdue balances.
Disconnection for Late Payment, Reconnection
Your service is subject to disconnection for late payment if it is not paid by the 15th of the month in which service is provided.
If your service is disconnected for any reason, the account must be paid in full, to include a reconnection fee of $20.00, before it can be reconnected.
Payments are accepted at our offices located at 2800 Highwoods Blvd, Raleigh, NC 27604 between 8:30 AM and 5PM, Monday through Friday. Our Administrative Offices are closed on holidays and weekends.
The on-call technician is not authorized to reconnect service that has been disconnected for non-payment or for returned checks when the office is closed.
Repeated disconnections for non-payment may result in a deposit being required before service can be reconnected.
Credit for Returned Converter Boxes
Upon receipt of a returned converter box and remote, credit will be applied as follows: (1) If your account has a balance due, the $35. credit per converter box will be applied to the account. Any excess deposit over the amount due on inactive accounts will be forwarded to you by check within two weeks. (2) If your account is closed and has no balance due, you will be mailed a check within two weeks.
Lost Converter Boxes and/or Remotes
It is your responsibility to safeguard the equipment rented to you. If you fail to return it to our offices within 30 days of moving or disconnect service, you will be billed for the replacement cost of the lost equipment. The converter box replacement cost is $200. and the remote is $50. If you later return the equipment, you account will be credited for the charges applied.
Credit for Service Problems
If your service is disrupted for more than 24 hours, you will be given credit for the number of days the service was not available. The credit is calculated by dividing 30 into the monthly bill and multipling the result by the number of days your service was disrupted. If only a few channels are effected, then the credit is calculated by dividing the number of subscribed channels into the total monthly service cost then multiplying that product by the number of days service was not available. Credits for service disruption does not apply when the cause for the service problem is found to be in your equipment or was caused by you.
Should you request that your service be disconnected or reduced to a lower service level, you will only be billed for the number of days that you had service. The credits will be shown on your monthly statement.